Refund policy

Returns

We are committed to the quality of our products and the satisfaction of our customers. We will gladly accept the return of unworn (with protective sticker intact), or defective merchandise with original tags and packaging. With the original receipt, you may return for a full refund within 30 days of your purchase date. Just send an email to support@donovanwatches.com and we’ll send you a free return shipping label and instructions on where to send your package. Items sent back to us without first requesting a return will not be accepted.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us with any return questions at support@donovanwatches.com.

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, if the item is damaged, or if you received the wrong item. This way we can quickly evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns on gift cards or sale items.

Exchanges

To make an exchange, please first return the item you have. Once the return is accepted, make a separate purchase for the new item.